PhoneLine+ is a flexible, cloud-based telephony service aimed at micro-businesses, offering seamless calling via web, desktop, mobile apps, and handsets, supporting both traditional and IP devices. With a range of licence types, PhoneLine+ can, cater to a wide variety of business needs. PhoneLine+ Standard provides essential calling capabilities across a range of devices, PhoneLine+ Office expands those capabilities to support businesses with enhanced call management features like hunt groups and Auto-attendants while PhoneLine+ Anywhere provides additional mobile-first functionality with WhatsApp integration, 2-way SMS and full handset integration via eSIM. With minimal setup, competitive pricing, and features like voicemail-to-email and call pull, PhoneLine+ ensures efficient, professional communication for any business.

PhoneLine+ | Phone Line Replacement Service

Q: Can I use PhoneLine+ on my laptop and other devices?

Yes, you can use PhoneLine+ on various devices including laptops, tablets, and smartphones running Android, iOS, or Windows operating systems. This versatility allows you to access PhoneLine+ from any web-enabled device, giving you the flexibility to manage calls and access features wherever you are. Additionally, you can easily access PhoneLine+ via your computer’s web browser, granting you full control over your account, from handling call managing all aspects your service. PhoneLine+ is designed wherever and however you do, using your computer, mobile phone, or traditional handset.

Q: Can I keep my existing business numbers with PhoneLine+?

Yes, with PhoneLine+, you have the option to keep your existing business numbers. PhoneLine+ supports number portability, allowing you to transfer your current business numbers to our service hassle-free. This means you can seamlessly transition your existing numbers to PhoneLine+, eliminating the need to update marketing materials or documentation where your numbers are displayed.

Q: Can PhoneLine+ help with the PSTN switch off?

Absolutely! With the legacy public-switched telephone network being phased out in January 2027, it’s essential to transition to modern technology, where voice calls are delivered using VoIP (Voice over Internet Protocol) technology. Phoneline+ ensures that your phone and number remain operational during this transition, providing continuity and peace of mind.

Q: I stay in contact with my customers via Whatsapp and SMS. Does PhoneLine+ support this?

Yes! PhoneLine+ integrates with WhatsApp Business, allowing you to send and receive messages directly through the platform. It also supports 2-way SMS messaging, making it easy to confirm appointments, send updates, and respond to customer inquiries in real time.

Q: Can I use PhoneLine+ while on the move?

Yes! PhoneLine+ is designed for flexibility, allowing you to take calls from anywhere using your smartphone, tablet, or laptop. With eSIM support, you can even make and receive calls, across the mobile network straight from your phone’s native dialler, removing the need for extra apps or mobile data.

Say hello to PhoneLine+

PhoneLine+ provides the tools to ensure your business remains accessible and professional while simplifying your communication.

Designed for small businesses, PhoneLine+ uses cloud technology to deliver calls over a broadband connection, unlocking advanced call management features without the need for costly infrastructure.

Whether managing customer service, scheduling appointments, or coordinating with your team, PhoneLine+ keeps you in control while saving time.

PhoneLine+ works effortlessly across devices, providing a simple and consistent communication experience that enhances efficiency.

Flexible licence options

PhoneLine+ offers flexible licences to suit your needs, from basic telephony to advanced features. Choose PhoneLine+ Office for enhanced call management like hunt groups and auto-attendants, or PhoneLine+ Anywhere for mobile-first tools including WhatsApp, 2-way SMS, and eSIM handset integration.
Contactable on any device, anywhere

PhoneLine+ supports essential telephony features and core phone system functionality, accessible on a range of devices, including IP Handsets, PCs, laptops, tablets, smartphones, and existing analogue handsets using ATA devices. PhoneLine+ ensures flexibility and affordability for every business.
Easy to deploy Intuitive User Interface

Plug and play devices and simple, real-time provisioning makes deployment effortless, allowing businesses to get started without the need for IT expertise. This saves time and money, ensuring focus remains on running the business, not managing technology.
Scalable for growth

As micro-businesses grow, PhoneLine+ scales with them by offering easy upgrades to licenses, adding additional features. This ensures that communication tools seamlessly evolve alongside the business without the need to switch platforms.

Save time, gain control, deliver better customer experiences

With PhoneLine+, there is no need to start over. Keep your existing phone number to maintain consistency for your customers and save time and money on changing signage, stationery, and advertising.

You can set your call routing preferences across menus, teams, right down to individual users ensuring your callers always receive the best customer experience. Create specific messages, waiting options or forwarding and choose how you want calls to be managed when your business is closed. Managing your customers' expectations can greatly enhance their user experience.

Activity Feed

Stay on top of your business communication with a consolidated view of calls, voicemails, SMS messages, and WhatsApp interactions. Filter by activity type or contacts to easily find what you need and gain a holistic view of your customer interactions.

Hunt Groups

Ensure no call goes unanswered with hunt groups that distribute incoming calls based on your preferred routing method. With the option to choose from linear or simultaneous and add custom schedules to fit your business needs.

Number Presentation

Take control of your outbound telephone number with PhoneLine+. Choose from multiple numbers to match your branding, support campaigns, and maintain a consistent, professional presence in every customer interaction.

SMS Messaging

Send and receive SMS messages seamlessly through the PhoneLine+ platform. Ideal for appointment confirmations, quick updates, and staying in touch with customers in real-time.

Call Notes

Add notes during live calls to capture key details and insights. Notes are saved alongside call records, making it simple to refer back or share with your team for streamlined follow-ups.

IVR/Auto Attendant

Simply create interactive voice menus to guide callers to the right destination. Use customisable keypress options, welcome messages, and time based routing to deliver a professional caller experience.

WhatsApp Integration

Respond to customer messages directly from PhoneLine+ with WhatsApp Business integration. You can view all interactions in your activity feed and ensure prompt responses without switching platforms.

eSIM Support

Stay connected anywhere with eSIM-enabled calling. Link PhoneLine+ to your smartphone’s native dialler for seamless mobile connectivity, with no extra apps or mobile data needed.

Frequently Asked Questions about PhoneLine+

Cloud-based telephony for Micro businesses

Say hello to PhoneLine+

Flexible licence options

Contactable on any device, anywhere

Easy to deploy Intuitive User Interface

Scalable for growth

Save time, gain control, deliver better customer experiences

Activity Feed

Hunt Groups

Number Presentation

SMS Messaging

Call Notes

IVR/Auto Attendant

WhatsApp Integration

eSIM Support

What is PhoneLine+?

Can I use PhoneLine+ on my laptop and other devices?

Can I keep my existing business numbers with PhoneLine+?

Can PhoneLine+ help with the PSTN switch off?

I stay in contact with my customers via Whatsapp and SMS. Does PhoneLine+ support this?

Can I use PhoneLine+ while on the move?